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Artificial Intelligence (AI) in Corporate Learning Environments

By Sarah on September 11, 2018

“First coined in 1956 by John McCarthy, artificial intelligence (AI) was described as machines that can perform tasks that are characteristic of human intelligence” (Roby, 2018). In today’s society; however, AI has seeped into numerous components of our lives, including retail, sharing apps such as Uber, government departments, and most important in the context of this discussion, corporate learning environments. Most corporations appear to think of AI more than an elaborate, nice-to-have feature, but rather a business imperative. For example, the Boston Consulting Group and MIT Sloan Management Review conducted a study in 2017 which indicated that:

  • 83% of executives believe that AI is a strategic priority for their businesses
  • 84% believe that AI will enable them to obtain a competitive advantage

With a global spend of $362.2 billion dollars on company training activities in 2017 (US Bureau of Economic Analysis), it is no surprise that corporate learning is a market that is emerging at a rapid rate. Given that AI is also moving in an upward growth trend, these two components make for an interesting pairing given they are highly integrated and aligned within the learning technology boom. AI allows for corporate learning to advance in ways that were never deemed possible before; therefore, as learning professionals, it is an incredibly valuable market to explore.

References:

Fulcrum Labs (2017). AI for Learning in 2018. Retrieved on September 11, 2018 from: https://www.the-fulcrum.com/blog/ai-learning-2018/

Ransbotham, S. et al (2017). Reshaping business with artificial intelligence, Closing the gap between ambition and action. MIT Sloan Management Review. Retrieved on September 11, 2018 from: https://sloanreview.mit.edu/projects/reshaping-business-with-artificial-intelligence/

Roby, Katy (2018). AI in corporate learning and development: It’s here. Retrieved on September 11, 2018 from: https://trainingindustry.com/articles/learning-technologies/ai-in-corporate-learning-and-development-its-here/

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13 Sep Posted on Artificial Intelligence (AI) in Corporate Learning Environments

In the “Box that A.I. Lives in” episode of the Secret History of the Future podcast (https://slate.com/technology/2018/09/secret-history-of-the-future-podcast-intro.html) they discuss A.I. from an interesting angle that is rarely discussed. A lot of the hidden work we assume is being handled by artificial intelligence is actually being done by real people. They start by recalling the Mechanical Turk hoax in the late 1700’s. A chess-playing robot that secretly had a hidden human operator. As this chess playing robot toured through Europe people were tricked into believing that the robot could actually play chess. You can read more about this interesting history here (http://www.slate.com/blogs/atlas_obscura/2015/08/20/the_turk_an_supposed_chess_playing_robot_was_a_hoax_that_started_an_early.html). So what does that have to do with modern day technology? Well this “trick” is still occurring today. Jobs that we think have been automated can still have a human pulling the levers. Amazon has turned this into a very lucrative business (https://www.mturk.com/). There have been criticisms of Amazon’s business model, specifically that it exploits workers with low wages (https://www.theatlantic.com/business/archive/2018/01/amazon-mechanical-turk/551192/) and has privacy risks when real people perform tasks with our sensitive data (https://www.wired.com/story/not-always-ai-that-sifts-through-sensitive-info-crowdsourced-labor/) . There are some potential opportunities for this to be applied in Education. The most useful application I can think of is grading of assessments. The ethical issues would still need to be sorted out however.

13 Sep
1 Thumbs Up!
Ryan Day @rjday

In the “Box that A.I. Lives in” episode of the Secret History of the Future podcast (https://slate.com/technology/2018/09/secret-history-of-the-future-podcast-intro.html) they discuss A.I. from an interesting angle that is rarely discussed. A lot of the hidden work we assume is being handled by artificial intelligence is actually being done by real people. They start by recalling the Mechanical Turk hoax in the late 1700’s. A chess-playing robot that secretly had a hidden human operator. As this chess playing robot toured through Europe people were tricked into believing that the robot could actually play chess. You can read more about this interesting history here (http://www.slate.com/blogs/atlas_obscura/2015/08/20/the_turk_an_supposed_chess_playing_robot_was_a_hoax_that_started_an_early.html). So what does that have to do with modern day technology? Well this “trick” is still occurring today. Jobs that we think have been automated can still have a human pulling the levers. Amazon has turned this into a very lucrative business (https://www.mturk.com/). There have been criticisms of Amazon’s business model, specifically that it exploits workers with low wages (https://www.theatlantic.com/business/archive/2018/01/amazon-mechanical-turk/551192/) and has privacy risks when real people perform tasks with our sensitive data (https://www.wired.com/story/not-always-ai-that-sifts-through-sensitive-info-crowdsourced-labor/) . There are some potential opportunities for this to be applied in Education. The most useful application I can think of is grading of assessments. The ethical issues would still need to be sorted out however.

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12 Sep Posted on Artificial Intelligence (AI) in Corporate Learning Environments

There's no doubt that AI could shake up corporate learning environments, although I wonder how much "believing" will lead to AI achieving success in this area. It seems the venture has already broken through the "open their wallets" phase. At what point will the significant financial investment lead to tangible "packages" that end-users will be able to open? I am sure, in general, that AI can help training, but how will it look in the hands of the facilitators? How will it improve the experience of the learners who are receiving the training; will it help engage them, or open their minds, more so than existing technologies? To work through The Cube, we have a 1) Commerical market; that one's easy. AI seems to serve most appropriately as a 2) service, one that could mix learning technology supports with instructor-led training. It seems the 3) learning is bought for the learner - the AI systems would be in place prior to the trainee attending. The global target, if I had to project, would begin with 4) wired Anglophone countries and/or "European" countries, due to an expected need for an internet connection as well as the sources referenced being American. The 5) market status is rather unclear; the market depends greatly on the corporate context in which the AI systems will be implemented. One overarching AI system cannot work in all situations and this projection is not detailed enough to make a judgement call in this area. However, I can see this venture having true original value, if the AI systems can "play nice" with 6) existing learning systems. It is rarely feasible to start a system entirely from scratch but, if a corporation can integrate AI supports in existing systems, then training can be personalized to each trainee in ways previously impossible. In the end, I see this as an exciting venture, although the exact contexts in which "AI" will be applied must be specified before we can get too excited over its use.

12 Sep
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scott @skanes17

There's no doubt that AI could shake up corporate learning environments, although I wonder how much "believing" will lead to AI achieving success in this area. It seems the venture has already broken through the "open their wallets" phase. At what point will the significant financial investment lead to tangible "packages" that end-users will be able to open? I am sure, in general, that AI can help training, but how will it look in the hands of the facilitators? How will it improve the experience of the learners who are receiving the training; will it help engage them, or open their minds, more so than existing technologies? To work through The Cube, we have a 1) Commerical market; that one's easy. AI seems to serve most appropriately as a 2) service, one that could mix learning technology supports with instructor-led training. It seems the 3) learning is bought for the learner - the AI systems would be in place prior to the trainee attending. The global target, if I had to project, would begin with 4) wired Anglophone countries and/or "European" countries, due to an expected need for an internet connection as well as the sources referenced being American. The 5) market status is rather unclear; the market depends greatly on the corporate context in which the AI systems will be implemented. One overarching AI system cannot work in all situations and this projection is not detailed enough to make a judgement call in this area. However, I can see this venture having true original value, if the AI systems can "play nice" with 6) existing learning systems. It is rarely feasible to start a system entirely from scratch but, if a corporation can integrate AI supports in existing systems, then training can be personalized to each trainee in ways previously impossible. In the end, I see this as an exciting venture, although the exact contexts in which "AI" will be applied must be specified before we can get too excited over its use.

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